Customer Engagement and Experience

The Customer Engagement and Experience team at Jetstar Airways is dedicated to enhancing the overall satisfaction of customers throughout their journey with the airline. This team, consisting of customer service officers, training managers, and expertise in customer journey mapping, focuses on delivering high-quality support, resolving inquiries, and implementing training programs to ensure that all customer interactions are positive and efficient. Their goal is to foster loyalty and trust by understanding and improving customer experiences, ultimately driving Jetstar's commitment to exceptional service in the competitive airline industry.