Kylie McCleaf Ma, Cprp

Kylie McCleaf, MA, CPRP has a diverse work experience spanning over two decades. Kylie served as the Chief Operating Officer at JSSA (Jewish Social Service Agency) starting from March 2020. Prior to this role, they held the position of Chief, Family and Community Services at Sheppard Pratt from July 2019 to March 2020.

Kylie's previous employment at Family Services includes various roles such as CEO from September 2015 to July 2019, Deputy Director from an unspecified date to August 2015, and Director of Quality Assurance from August 2005 to January 2009. In these positions, they ensured compliance and managed a $22 million budget, represented senior management on the Board of Directors, and developed policies and procedures for the organization.

Before their tenure at Family Services, Kylie worked as an Operations Manager at Family Services from an unspecified date to 2005. In this role, they provided comprehensive administrative and operational oversight for the agency's psychiatric rehabilitation program, optimizing billing and staff utilization while assisting with fiscal planning.

Kylie's earlier experience includes serving as a Manager and bartender at Oliver's Pub and Restaurant from January 1996 to January 2001.

Throughout their career, Kylie has demonstrated their expertise in managing operations, overseeing budgets, ensuring compliance, and building strong teams.

Kylie McCleaf, MA, CPRP completed their education with a Master of Arts degree in Psychology from Hood College in 2002. Prior to that, they earned a Bachelor of Arts (B.A.) degree in Sociology from Frostburg State University in 1998. Kylie's educational background includes their graduation from North Hagerstown High School, although no specific degree or field of study is mentioned. In addition to their academic achievements, Kylie has obtained several certifications, including being a Leadership Fairfax Institute Graduate from Leadership Fairfax in June 2022. Kylie also holds certifications such as Certified Manager of Maintenance from the National Center for Housing Management, Certified Psychiatric Rehabilitation Practitioner from US Psychiatric Rehabilitation (USPRA), and Certified Specialist of Occupancy - Housing Choice Voucher (CSO-HCV) from the National Center for Housing Management.