Ahmed Mohamed

Ahmed Mohamed has a diverse work experience in customer experience and project management roles across various companies. Ahmed is currently working as a Customer Experience Project Manager at Jimdo since April 2022. Previously, Ahmed worked at Delivery Hero as an Associate Customer Experience in the Global Product team from May 2020 to February 2022.

Prior to that, Ahmed worked at Talabat as a Customer Experience Project Manager from September 2018 to May 2020. In this role, they supported the discovery, review, and alignment of initiatives to strategic objectives through the prioritization process. Ahmed also analyzed, planned, developed, and delivered detailed project plans to track progress, ensuring on-time and within budget delivery. Ahmed had extensive involvement with stakeholders, including C-level communication and managing relationships.

Before joining Talabat, Ahmed worked at Careem as a Process Improvement Lead from December 2017 to September 2018. Ahmed'sresponsibilities included planning, delivering, and continuously improving integrated processes. Ahmed had a strong focus on process optimization and driving design and application of business process and system integration.

Ahmed began their career at Teleperformance Egypt, where they held two roles. Initially, they served as a Quality Assurance Coordinator from December 2013 to April 2015, conducting monitoring and coaching to ensure compliance and excellent customer service. Later, they were promoted to Quality Assurance Supervisor from May 2015 to December 2017, providing recommendations for improvement and leading established processes for their team.

Ahmed Mohamed attended Helwan University in Cairo from 2008 to 2011, where they obtained a Bachelor's degree in Art/Art Studies, General. In addition to their formal education, Ahmed obtained various certifications. In January 2016, they earned an IASSC Lean Six Sigma - Green Belt certification. Later that year, in November, they completed a certification in Managing Project Quality from Lynda.com. In March 2019, Ahmed obtained a certification called "Measure What Matters" from Blinkist through LinkedIn.