Michal Filipek

Michal Filipek is an experienced IT professional with a strong background in service management and digital operations. Currently serving as the Head of Service Management at Jit Team, Michal focuses on defining and implementing ITSM and ITIL best practices for a digital challenger bank in Saudi Arabia. Previously, as a Senior IT Manager at Procter & Gamble, Michal drove business optimization by transforming IT operations and managing digital solution delivery. With earlier roles including IT Business Analyst at Sage and Product Manager at NASK S.A., Michal has a proven track record in stakeholder engagement and product development. A long tenure at Royal Dutch Shell involved various IT management positions, including overseeing a global eCommerce platform and managing security compliance. Michal also contributed as a member of the Warsaw Poland IIBA Chapter and has provided IT consultancy services to multiple firms. Michal holds an engineering degree in IT from the Polish-Japanese Academy of Information Technology.