Joanna Dougherty

Joanna Dougherty is the Global Operations Director of Client Experience at JLL, where they focus on enhancing client relations and feedback initiatives. Previously, Joanna was a Client Development Executive at Norton Rose Fulbright, contributing to global relationship management and event execution. They began their career as a Business Support Administrator at enableMe, where they streamlined administrative processes and enhanced client engagement. Joanna has also served as EMEA Client Care Programme Manager at JLL, developing infrastructure for key client programs and managing extensive client feedback processes. Joanna is currently pursuing a Bachelor’s Degree at Cardiff University.