Shawn Buffum

Shawn Buffum has over 15 years of experience at JM&A Group, with a progressive career spanning from Support Analyst to Dealer Set-up Analyst Lead. Key achievements include launching the JM&A portal initiative across approximately 1,500 dealers and developing strategies to enhance eContracting adoption. Prior roles involved managing F&I menu rollouts, providing Tier 2 support, and facilitating various project initiatives related to eContracting and the JM&A portal. Previous experience includes support roles at Signature Consultants and I.R.I.S. Product and Technologies, focusing on technical troubleshooting and support documentation. Shawn holds a degree in Business Administration with a focus on Information Technology and Operational Management from Florida Atlantic University.