Todd Abney

Todd Abney's work experience includes holding various leadership positions in customer support and success. Todd currently serves as the Director of Technical Support and Education Services at JobNimbus. In this role, they oversee technical support and education services for the company.

Prior to their current position, Todd co-founded Sunrise Defense Kazakhstan in 2010. The company was sold in 2022, and Todd played a crucial role in growing the business and supporting the elite military, secret service, and police of Kazakhstan. Todd worked as an exclusive distributor for various well-known brands in the security and defense industry.

From 2018 to 2021, Todd worked at Dealertrack as the Head of Technical Client Services/Technical Support. Todd led a team of 180 members, managing 27,000 interactions per month. Todd was responsible for providing customer and technical support for Dealertrack's cloud-based dealership technologies.

In 2017, Todd worked as a self-employed consultant, focusing on customer support and success best practices. Todd helped companies establish strategies to improve customer experience, onboarding, adoption, and renewal rates. Todd also enhanced the capabilities of customer support tools like ZenDesk and Salesforce.

From 2012 to 2017, Todd served as the Vice President of Global Customer Support/Success at Telogis, a Verizon Company. Todd played a significant role in expanding their technical services and customer success departments, contributing to the successful sale of Telogis to Verizon Telematics. Todd introduced and grew several teams, including SMB Customer Success, Premier Support, Dispatch Services, and more.

Todd had a long career at Novell, starting in 1995 and holding multiple positions. Todd served as the Director of Global Technical Support and Customer Value Realization, where they were responsible for strategy, performance, and leadership. Todd also held roles such as Field Support Director, Sr. District Support Manager, Manager of Service Account Team, and Technical Support Manager. Todd played a key role in providing technical support and ensuring customer satisfaction for Novell's clients.

Before Novell, Todd worked at SoftSolutions as a European Technical Account Manager. Todd traveled extensively to Europe and coordinated product localization in multiple languages. Todd began their career at BYU Language Center as a Help Desk Supervisor while attending school, responsible for managing a team of computer technicians.

Todd Abney has a diverse education background. Todd completed their Bachelor of Science (BS) degree in Info Systems with a minor in Accounting, Economics, and French from Brigham Young University from 1989 to 1992. Todd pursued further education and obtained an MBA degree in Technology Management from the University of Phoenix between 1996 and 1998. In 1999, Todd attended Babson College for executive training. Todd also enrolled in various specialized programs, including the Senior Leadership Development Program at Harvard Business School in 2011 and the Technology Services Management Program at The Wharton School in 2008. In addition to their academic achievements, Todd has obtained certifications as a Certified Support Director from HDI and as an Effortless Experience Certified professional from CEB (now Gartner).