Karly Patrick is an experienced professional with a diverse background in customer service and operations management. Currently serving as a Supervisor for the Participant Service Centre at John Hancock since November 2021, Karly has previously held managerial roles at Manulife and supervisory positions in both the Group Benefits and Affinity Markets Contact Centres. Experience at Scotiabank from September 2010 to August 2015 included customer assistance and partnership with corporate clients, along with social committee involvement. Karly also contributed as an Operations Supervisor at Eddy Group Ltd. and as a Staffing Consultant at Express Employment Professionals, where responsibilities encompassed candidate management and payroll activities. Karly holds a Business Administration Diploma with a focus on Human Resources Management from Bow Valley College, completed between 2014 and 2016.
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