Sasha Klenova - Esterkes

Sasha Klenova - Esterkes is an accomplished professional with extensive experience in market research and customer experience within the life insurance and health sectors. Currently serving as AVP of Customer Experience, NPS, and Research at John Hancock since August 2019, Sasha is responsible for establishing a strategic vision and scaling the market research function. Prior experience at C Space from July 2004 to August 2019 includes roles such as Data & Analytics Delivery Engine Lead and Director of Strategy & Insights, where leadership was provided in developing insights-driven strategies for major health and pharma clients. Academic credentials include a Bachelor of Arts in Computer Science and Economics, along with a Certificate in International Business & Finance, both from Brandeis University.