James Ayling

James Ayling is an experienced professional currently serving as the Performance and Insight Lead for Waitrose Retail at John Lewis Partnership since February 2023. This strategic role emphasizes organizational improvement through data-driven decision-making, combining analytical expertise with business acumen to guide performance monitoring and develop actionable insights. Prior to this, James held various positions at The Scouts and Waitrose & Partners, including Community Manager and Performance Manager, where responsibilities included business partnering and delivering insights to enhance retail performance. James's extensive experience at John Lewis & Partners includes roles such as Retail Store Manager and People Lead in Research and Insight, with a consistent focus on operational efficiency and stakeholder collaboration. Educational qualifications include a HABC Level 3 Award in Food Safety Supervision and a Licentiateship Award in Retail Management.