Stephen Wainscott

Stephen Wainscott serves as an Information Technology Specialist at Johnson Business Technology Solutions, Inc. since June 2024. Previously, Stephen held various roles at the Federal Reserve Bank of Dallas from 2002 to August 2025, including National IT Enterprise Systems Engineer, where responsibilities involved managing Apple macOS-based endpoints and supporting a vast array of systems under SMS and SCCM administration. Stephen demonstrated proficiency in troubleshooting, application management, and system efficiency enhancements, achieving high uptime and customer satisfaction rates. Earlier experience includes positions as an Advanced Technical Support specialist, where Stephen managed significant support cases across multiple technologies, and as a Client Services Technician. Stephen also worked at Nortel Networks as a Senior Desktop Lead Engineer, implementing backup storage solutions. Stephen holds an Associate's degree in Electronic Telecommunications from Dallas College.