Nathan Whiteside

Nathan Whiteside is an accomplished executive in customer care and operational excellence, currently serving as the Executive Director of Global Customer Care at Johnson Controls since March 2016. With a strong focus on Customer Experience, Nathan's leadership encompasses strategic planning, process management, and team culture development. Prior roles at Johnson Controls include Director of Strategic Account Support and Director of Customer Care for North America, where responsibilities included operational support and performance management. Nathan's previous experience includes significant positions at Tyco Integrated Security, TIAA-CREF, and ADT Security Services, demonstrating expertise in workforce management, performance metrics, and financial oversight, complemented by qualifications as a Certified Six Sigma Black Belt.