Ravi Shankar is an experienced executive in the field of quality engineering and customer program strategy, currently serving as the Executive Director of Global Customer Program Strategy at Johnson Controls since July 1999. In this role, Ravi oversees the development of a global customer enablement roadmap to support strategic growth within the Building Technology & Solutions (BT&S) organization. Previous positions include Director roles in Sales Technology, Quality Systems, and Advanced Quality Engineering, where responsibilities encompassed leading initiatives aimed at enhancing customer satisfaction and product reliability, driving compliance with quality standards, and implementing strategic quality programs across various global manufacturing locations. Ravi holds an MS in Advanced Quality & Reliability Engineering from Wichita State University, an MBA in Marketing from York College of Pennsylvania, and a BS in Mechanical Engineering from the University of Mysore.
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