Benjamin Drake is currently a Customer Excellence Manager for Innovative Medicine at Johnson & Johnson, where they lead order intake and customer experience initiatives. Previously, they served as a Senior Manager in Digital CX New Product Introduction and Clinical Lead at Johnson & Johnson, overseeing the UX redesign of customer-facing portals. Benjamin started their career as a Software Engineering Intern at Spirent Communications and later held various roles at Johnson & Johnson, including IT Lead Business Analyst supporting the Oncology Field at Janssen Pharmaceuticals. They earned a Bachelor of Science in Electrical and Computer Engineering from Lafayette College in 2014.
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