Kate Neylon is a Senior Manager in Customer Experience Insights & Foresights at Johnson & Johnson, where they refresh the global Supply Chain customer experience insights program. With a background that includes managerial roles focused on customer experience since 2016, they have significantly improved customer experience metrics and expanded program scope. Prior to their current position, Kate held various roles within Johnson & Johnson, including Manager of Customer Experience and Project Manager for Customer Connectivity. They also devoted over two years to raising four children before returning to the workforce. Kate holds a BS in Mathematics and Secondary Education from Vanderbilt University.
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