Keith Miles

Keith Miles is a seasoned professional with over 18 years of experience in communications, public relations, and operations. They previously served as the Head of Social Media Servicing at JPMorgan Chase, where they led a global team in customer support via social media while managing crisis communications and insights reporting. Currently, Keith is the Senior Manager of Digital Strategy & Issues Management at Johnson & Johnson, where they focus on channel management, social media monitoring, and brand protection. Keith embodies a people-first leadership style, blending the wisdom of Gen X with the innovative spirit of Millennials and Gen Z.