Sonal Shah has an extensive background in IT service management and agile methodologies, currently serving as a Manager in Identity and Access Management at Johnson & Johnson since January 2024. Prior experience at McKinsey & Company spanned over 26 years, where Sonal held various roles including Enterprise Agile Coach, Product Owner for People Analytics Products, and IT Service Management Portfolio Manager. Key contributions include implementing data analytics solutions, leading the design and migration of IT helpdesk processes, and managing vendor engagement. Earlier positions include roles at Charles River Consulting, Chemical Bank (now Chase), PwC, and GNA Securities, all emphasizing systems administration and support. Sonal holds a degree from Sardar Patel University.
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