Emilie Lafortune

Emilie Lafortune currently serves as a National Contract Manager at Johnston Equipment, where responsibilities span from managing national contracts to serving as a bilingual Service Dispatch Supervisor. Previously, Emilie held the position of Regional Contact Center Supervisor at Festo, where significant contributions included designing and implementing productivity and quality metrics for five teams to enhance customer satisfaction. At Whirlpool Corporation, Emilie progressed through various roles, including Trade Partner Service Support Supervisor, Parts and Dispatch Manager, and Customer Relations Supervisor, successfully leading multiple transitions of teams from Canada to the US and developing training materials and procedures to optimize performance and meet corporate goals.