I Cheng Huang

I Cheng Huang possesses extensive experience in customer operations and research, currently serving as Customer Operations Team Lead at Forma since October 2021, where leadership of a seven-member team has resulted in a 99% customer satisfaction rate from managing over 1,000 inquiries monthly. Previous roles include Deputy Editor In Chief at NEX Foundation, contributing to research on immigrant issues, and Market Research Analyst at Euromonitor International, focusing on data analysis and report writing. Additional experience includes Human Resources and Administration Assistant at WFUNA and Research and Program Intern at China Labor Watch. I Cheng Huang holds a Master of Arts in Global Political Economy from Waseda University and a Bachelor's Degree in Political Science from National Taiwan University.