Lorena Diaz

Lorena Diaz has over a decade of experience in customer service and technical support, currently serving as a Senior Engagement Support Representative at Joint Commission Resources since August 2013. In this role, Lorena provides application technical support for E-Products healthcare customers and ensures customer satisfaction through excellent service and effective problem resolution. Previous experience includes positions at Navistar Inc, where Lorena maintained a 95% call and customer satisfaction rating as a Critical Fulfillment Associate and provided bilingual support in a high-paced environment. Early career experience includes a Customer Service Representative role at American Drug Stores/Jewel/Osco from 1995 to 1999. Lorena holds a High School Diploma from William J. Bogan Computer Technical High School.