Faizan Y.

Faizan Y. has a diverse range of work experience spanning over a decade. Faizan most recently worked at Joist as a Customer Success Expert. Before that, they served as an Operations Supervisor at ibex. Pakistan, overseeing Western Union customer service. Faizan also worked as a Digital Content Creator at NewscastStudio.

In 2018, Faizan Y. joined Uber as a Customer Support Manager. In this role, they managed and trained a team of Support Associates for Uber Driver Support. Faizan analyzed data to update communication and support strategies to improve user retention.

Earlier in their career, Faizan Y. worked as a Film Producer at Black Box Sounds, where they developed documentary concepts and managed all aspects of film production. Faizan also worked as a Freelance Associate Producer at Geo Tv Network, responsible for selecting and presenting stories for a current affairs program.

Faizan Y. has experience in media consulting as well. Faizan served as a Media Consultant at Internews Network, leading the Flood Crisis Information Project and training local journalists in humanitarian reporting. Faizan also worked as a Research Fellow at BBC News, contributing to the coverage of the 2010 floods in Pakistan.

Beginning their career in 2005, Faizan Y. worked as a Copywriter at Synergy, creating advertising campaigns for clients such as Warid Telecom and Bank Alfalah.

Overall, Faizan Y. has gained extensive experience in customer service, operations management, content creation, media production, and journalism throughout their career.

Faizan Y. obtained a Bachelor's degree in Journalism from Beaconhouse National University, where they studied from 2004 to 2008. In addition to their formal education, they have also obtained various certifications. In February 2021, Faizan completed courses such as "Copywriting for Conversions: How to Write Persuasive Content," "Creating Your Personal Brand," "Creating a Communications Strategy," "Marketing Analytics: Setting and Measuring KPIs," "Social Media Marketing with Facebook and Twitter," and "Guy Kawasaki on How to Rock Social Media" from institutions such as Alison and LinkedIn. Furthermore, in May 2021, they completed courses on "Inbound" and "Service Hub Software" through HubSpot Academy. Prior to that, in September 2019, Faizan obtained a certification in the "Fundamentals of SEO" and in October 2019, they completed a course on "Keyword Research" from SEMrush.