Steve Tersigni

Customer Support Team Lead at Jonas Club Software

Steve Tersigni's work experience includes roles at Jonas Club Software and Maple Downs Golf and Country Club. At Jonas Club Software, they worked as a Customer Support Team Lead for the Encore product and later for the ClubHouse Online and clubBroadCast products. Steve provided procedural and technical support to clients, developed processes and procedures for the support team, and had managerial responsibilities such as scheduling, employee development, and metrics reporting. Steve also worked closely with Product Managers to investigate and troubleshoot software defects and collaborate on product changes. At Maple Downs Golf and Country Club, they worked as a Cook.

Steve Tersigni earned a Diploma in Computer Programming and Analysis from Seneca Polytechnic in the years 2000 to 2004. Steve is currently pursuing studies at Trailhead by Salesforce with no specific degree or field of study mentioned.

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Timeline

  • Customer Support Team Lead

    August, 2014 - present

  • Customer Support Team Lead - Web CMS

    January, 2007

  • Customer Support And Implementation Analyst - Web CMS

    December, 2004