Monica Lillehjem

Monica Lillehjem has a diverse work experience spanning over several years. Monica started their career as a Course and Marketing Manager at Vestfold Kurs og Datasenter in 1995. Monica then worked as a Network Administrator and Instructor at MicroAge Canada from 2000 to 2002. Following this, they joined Skillsoft as an Assistant Team Lead, where they mentored courseware and provided customer service support. From 2003 to 2007, Monica worked at Dell Services in various roles, including Platinum Technical Account Manager and Country Service Delivery Manager. Monica then moved on to become a Deployment Manager and Senior Delivery Manager at Dell Services from 2008 to 2011. In 2011, they joined Ricochet AS as the Director of Projects and Support, responsible for resource management, invoicing, and contract negotiations. Monica's most recent position was at Jotron, where they served as the Global Support and After Sales Director, leading a team and optimizing customer experiences.

Monica Lillehjem's education history is as follows:

- From 2019 to 2023, they attended the University of South-Eastern Norway and obtained a Master's degree in Innovation and Management.

- In 2017 and 2018, they specialized in Rhetoric, Communication, and Management at BI Norwegian Business School and earned a Bachelor's degree in Management.

- Between 2005 and 2018, Monica studied at BI Norwegian Business School and earned a Bachelor's degree in Management.

- In 2015 and 2016, they specialized in Performance Management at BI Norwegian Business School as part of their Bachelor of Management degree.

- From 2007 to 2008, they specialized in Project Management as part of their Bachelor of Management degree at BI Norwegian Business School.

- Between 2005 and 2007, they obtained a degree in Business Economics, focusing on Management, at BI Norwegian Business School.

- In 1998, Monica attended the University of New Brunswick and earned an Engineering degree in Computer.

- In 1998 and 1999, they also studied at CompuCollege and obtained an ITSS (Information Technology) degree.

Additionally, Monica Lillehjem has obtained several certifications throughout their career:

- In February 2002, they became a Microsoft Certified Systems Administrator through Microsoft.

- Monica also became a Microsoft Office User Specialist - Master in February 2002 through Microsoft.

- Monica obtained their Cisco Certified Network Associate certification in January 2002 from Cisco.

- In January 2002, they also became a Microsoft Certified Database Administrator through Microsoft.

- Monica earned a Server+ certification in June 2001 from CompTIA.

- Monica obtained an i-Net+ certification in May 2000 through CompTIA.

- In April 2000, they became a Microsoft Certified Systems Engineer + Internet through Microsoft.

- Monica also earned Network+ and A+ certifications in April 2000 and April 1999, respectively, from CompTIA.

- In March 1999, Monica became a Certified Novell Administrator through Novell.

- Lastly, they hold an ITIL Foundation Certified certification, but the month and year of obtaining this certification are not specified.