Shani Abada

Shani Abada is an experienced Conversation Design Lead at Store No. 8 since October 2021, previously serving as Principal Conversation and Chatbot Designer/Product Owner at Nuance Communications from July 2012 to October 2021. In this role, Shani Abada led the design and optimization of customer-facing speech applications, focusing on system persona, call flows, and dialog design, utilizing both agile and waterfall methodologies. Shani Abada applies a user-centered methodology and creative problem-solving to advocate for end users, while also identifying and prioritizing feature enhancements for proprietary design software. Shani Abada holds a PhD in Communication Sciences and Disorders from McGill University and a Bachelor of Arts in Linguistics, Political Science, and Spanish from the University of Maryland.