James Lim is a ServiceNow Certified Technical Architect with over fourteen years of experience in IT operations, currently serving as a ServiceNow Architect at JTI. Previously, James held various positions, including Lead at Teleperformance, where they led the migration of ticketing tools, and Global Technology Senior Network Operation Center Engineer at Coats, where they oversaw a team to ensure smooth global operations. James has been recognized for delivering high-quality technical support and for spearheading improvements in ServiceNow implementations across multiple organizations. They hold a Bachelor of Science in Computer Engineering from the Technological Institute of the Philippines.
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