Jesús Fernando Hurtado Ibarra

Jesús Fernando Hurtado Ibarra is a seasoned professional in customer management and service leadership, currently serving as the Customer Management Director at Juan Valdez Café since January 2022. In this role, Jesús leads the development and implementation of innovative strategies to enhance customer experience, loyalty, and retention. Prior experience includes key leadership positions at Avianca, where Jesús managed cabin crew operations across Colombia and Ecuador, focusing on service quality and safety. Educational qualifications include a Master's in Business Administration from Universidad EAN and various specialized courses in strategic thinking and change management.