Afira Vania

Head of Customer Support Specialist at Jubelio

Afira Vania has a diverse work experience spanning multiple industries and roles.

In 2017, Afira worked as a Business Development Intern at Saung Angklung Udjo, where they were responsible for creating a plan for a new line of business and organizing events as part of the company's social responsibility and business trial.

In 2018, they interned as a Marketing Communications Intern at The Papandayan, where they managed the daily activities of the restaurant's Instagram account, assisted in press release creation and distribution, and helped with product photography.

Starting in 2019, Afira took on the role of a Creative and Strategic Planner at Elefan Design until 2020.

Afira also worked as a Freelance Copywriter at inDriver in 2020 for a short period of time.

From 2016 to 2019, Afira worked as a Teaching Assistant at Telkom University.

Most recently, they joined Jubelio in 2020 and held various positions, including Customer Support Specialist, Lead L1 Customer Support Specialist, and currently, Head of Customer Support Specialist. In these roles, they analyzed and solved complex issues related to the app's usage, collaborated with support engineering teams, and provided regular updates to clients.

Overall, Afira has gained a range of skills in customer support, strategic planning, marketing communications, teaching, and business development throughout their work experience.

Afira Vania began their education in 2015 at Telkom University, where they pursued a Diploma in Marketing. Afira completed their diploma program in 2018. Afterwards, in 2018, they continued their studies at the same university to pursue a Bachelor of Business Administration (BBA) degree with a specialization in Marketing, which they completed in 2020. Afira Vania is currently enrolled at Telkom University for a Master's degree in Marketing/Marketing Management, which they began in 2022. The end year for their Master's degree is not specified.

Links

Previous companies

inDrive logo
The Papandayan logo
Telkom University logo

Timeline

  • Head of Customer Support Specialist

    December, 2022 - present

  • Lead L1 Customer Support Specialist

    December, 2021

  • L2 Customer Support Specialist

    February, 2021

  • Customer Support Specialist

    July, 2020

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