Ika Rusyani

Ika Rusyani has a diverse work experience that spans several years. Ika currently works as a Customer Support Specialist at Jubelio, starting in April 2022. Prior to that, they were self-employed as a KOL Influencer since January 2022.

Before their current roles, Ika worked at Intrepid Group Asia from September 2020 to November 2021. Here, they had multiple roles, including Customer Experience - Brand Dedicated and Customer Experience. In these roles, they handled customer inquiries and complaints via various e-commerce platforms and achieved high performance ratings. Ika was skilled at responding to over 50 chats per hour and managing error reports and cross-selling activities.

From November 2019 to September 2020, Ika worked as an Administrative Officer at Gotravelo Holidays. Ika demonstrated their administrative skills during this time.

Before that, they gained customer service experience as a Call Center Representative at Home Credit Indonesia from April 2018 to October 2018.

Additionally, they worked as a Customer Care Officer at Honda Indonesia from September 2014 to August 2017, further enhancing their customer support skills.

Ika Rusyani earned a Bachelor's degree in Management Information Systems, General from Universitas Mercu Buana from 2015 to 2017. Prior to that, they completed their Sarjana Muda Manajemen Informatika (Associate's degree) from Universitas Bina Sarana Informatika from 2009 to 2012, also in the field of Management Information Systems, General.