Alexandria Horne

Alexandria Horne has a diverse work experience spanning various industries. Alexandria began their career in 2009 as a Registered Massage Therapist at Interlude Spa, where they conducted physical assessments, treatments, and record keeping. Alexandria also handled direct billing, insurance claims, and prepared promotional material.

In 2014, Horne joined Wish Salon & Day Spa as a Registered Massage Therapist, where they continued to provide massage therapy assessments and treatments. Alexandria also managed record keeping, medical legal reports, and handled direct billing with insurance companies.

Alexandria'scareer took a shift in 2015 when they joined GoSecure as a Client Advocate and Information Security Analyst. In this role, they created and managed the customer success program, including reporting, project management, and client-facing technical documentation. Alexandria also performed threat analysis and incident response using various security tools.

Horne progressed to become a Customer Success Lead at GoSecure in 2018, where they led the customer success team by managing project workload and providing guidance. Alexandria also assisted in developing and launching new services, mapping service scope, designing onboarding packages, and creating reporting models.

Alexandria'smost recent role is as the Director of Customer Success at JUDI.AI since 2022. Details about this role, including specific responsibilities and accomplishments, are not provided.

Throughout their career, Horne has demonstrated a strong focus on customer success, project management, and cross-departmental collaboration. Alexandria also possesses expertise in massage therapy and direct billing with insurance companies.

Alexandria Horne completed an Information Technology degree in Database Administration and Systems Administration from Nova Scotia Community College - NSCC. This took place between 2013 and 2015. Prior to that, they obtained a degree in Registered Massage Therapy from ICT Northumberland College in 2008 and 2009. In terms of additional certifications, Alexandria Horne obtained various certifications, such as Cash Flow Cycles and Analysis, Assessing Drivers of Business Growth, Assessing Management, Evaluating a Business Plan, and Reading Business Financial Information, all from Corporate Finance Institute in the year 2023. Alexandria also received certifications such as the 5 Cs of Credit, Analyzing Growth Drivers & Business Risks, Forms of Business Structure, Fundamentals of Credit, and Pitch Deck Essentials for Lenders, also from Corporate Finance Institute, in the year 2022. In addition, they earned certifications such as Careers in Commercial Banking and Introduction to Banking from Corporate Finance Institute in 2022. Alexandria Horne obtained certifications like MBA in a Box: Business Lessons from a CEO, Customer Success Manager Elite, and Learn JIRA with examples (+Confluence) from Udemy in 2022. Furthermore, Horne completed a Project Management: Practice & Certification Course from McGill University School of Continuing Studies in 2017. Alexandria also holds a Cybersecurity Fundamentals Certificate from ISACA, obtained in 2015. Alexandria Horne has additional certifications such as IBM Master the Mainframe 2014 from IBM Part One and Two, obtained in 2014, and the 2014 HTCIA Atlantic Canada IT Security Conference- Hands-on-Lab from Symantec in 2014. Lastly, they obtained an Introduction to Project Management certification from Udemy in 2017.