Danielle Joie Lares

Danielle Joie Lares is an IT Service Operations and Incident Analyst at Julius Baer since November 2017, bringing extensive experience in IT service management and operations. Prior to this role, Danielle served as an IT Service Level Manager and Operations Lead at Hewlett-Packard, where responsibilities included managing ITIL processes and service operations. Danielle has also held positions such as Service Transition Manager, ensuring smooth handovers of new solutions, and Project Manager at Hewlett Packard Enterprise, overseeing project lifecycles and stakeholder communication. Danielle's educational background includes a Bachelor of Science in Electronics Engineering from Mapúa University. Key achievements include high service quality performance indicators and successful project delivery with exceptional customer satisfaction scores.