Colin Hili

Colin Hili has a diverse work experience starting with their current role as the Head of Product at Jumbo Interactive Limited, where they are responsible for managing the Expansion Vertical portfolio and introducing improvements such as automated communications and improved ID clearance rates. Prior to this role, they worked as a Principal Product Manager and Product Manager at the same company, where they focused on improving customer accounts and facilitating sales for non-digital channels.

Before joining Jumbo Interactive Limited, Colin worked as a Product Manager and Product Owner at Ladbrokes Australia, where they contributed to the development of new products and improvements, including reinvesting winnings back into the platform and creating a self-service responsible gambling tool. Colin also implemented an internal dashboard to streamline the bonus bets process and enhance the customer experience.

In their previous role at EnviroSuite, Colin served as a Product Owner and played a crucial role in creating a technical implementation of the product vision, validating assumptions, and assisting sales. Colin successfully designed the Incident Intelligence solution, restructured the product sales approach, and emphasized the importance of user metrics.

Additionally, Colin worked as a Business Analyst at Queensland University of Technology, where they focused on expanding the organization's IT Service Management Tool and improving the Request Fulfilment Process. Colin also gained experience as a Technical Support Specialist at IBM, providing technical and customer service support to clients.

Colin's work experience also includes positions as a Consultant at Getinge Australia Pty Ltd, where they analyzed spare part procurement processes, and as a Logistics Systems Coordinator Assistant at the same company.

Overall, Colin Hili has a strong background in product management and has demonstrated success in improving processes, implementing new solutions, and enhancing the customer experience in various industries.

Colin Hili attended QUT (Queensland University of Technology) from 2009 to 2013. During this time, they obtained both a Bachelor of IT degree and a Bachelor of Corporate Systems Management degree. In February 2019, they also obtained the Certified Scrum Product Owner® (CSPO®) certification from the Scrum Alliance. Additionally, Colin holds the ITIL v3 foundations certification, although the details of its institution and date of completion are not provided.