Mourad Tatou

Mourad Tatou is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Regional COO and Directeur des opérations at Jumia Group since February 2022, Mourad oversees customer experience, service, vendor experience, and content teams, ensuring a seamless customer journey. Previously, Mourad was a Senior Team Manager at Webhelp from March 2012 to February 2022, managing multiple teams and focusing on performance development. Educational credentials include training in critical thinking, team performance optimization, offensive sales coaching, and customer relationship management from various institutions including Dale Carnegie Training and CESI.