Nate Copt

Nate Copt has over 20 years of experience in technical writing and content management. Nate has held various leadership roles in companies such as JumpCloud, Convercent, CA Technologies, Rally Software, Looking Glass Systems, Roving Planet, and Rational Software/IBM.

At JumpCloud, Nate currently serves as the Senior Manager of Technical Writing. Prior to this, they were the Senior Director of Knowledge, Community Content, and CX at Convercent, where they focused on improving team structure, support processes, and customer satisfaction. Nate also led the migration of support case processes from ZenDesk to Salesforce and oversaw the development of an online community.

Before joining Convercent, Nate worked at CA Technologies as the Senior Director of Information Engineering and Innovation. Nate led a global team of content creators, developed agile learning management systems, and implemented online Help strategies aligned with company and product direction.

At Rally Software, Nate held multiple roles including Director of Online Content and Learning, Product Owner for User Learning, and Senior Technical Writer. Nate led the transformation of their content management system, delivered customer-focused features, and managed the creation and enforcement of online learning standards.

Nate has also worked as a Senior Technical Writer at Looking Glass Systems and Roving Planet, where they were responsible for creating and maintaining software documentation and managing documentation projects.

Prior to that, Nate worked as a Technical Writer at Rational Software/IBM, where they participated in feature teams, authored installation manuals, and contributed to UI design and content editing.

Overall, Nate Copt has a strong background in technical writing, content management, team leadership, and process improvement.

Nate Copt's education history includes attending The University of Kansas. However, the specific degree and field of study are not provided. Additionally, Nate Copt obtained a certification in the Communicate to Influence Program for Communication and Leadership Excellence from Decker Communications in June 2012. Another certification they received is a Scrum Master certification from Rally Software, although the exact month and year are not specified.