Sylwia Pilz has over a decade of experience in SAP consultancy, currently serving as a Senior SAP Consultant at Jungheinrich AG since October 2011. Key responsibilities include project management for global IT projects focused on optimizing SAP customer service processes, managing second-level support for SAP modules, and overseeing the implementation of an E-Business platform for driver training services. Additionally, Sylwia has held roles as IT-Service Manager and SAP Enable Now Administrator/Product Owner, contributing to the development and management of IT services and e-learning systems. Previous experience includes serving as an SAP Key User for customer service and materials management at Jungheinrich Polska Sp. z o.o. Sylwia holds a Bachelor of Science degree in Wirtschaftsinformatik from FOM Hochschule für Oekonomie & Management and two degrees in Wirtschaftswissenschaften from Ryszard-Łazarski Fachhochschule für Handel und Recht.