Implementations Lead

We’re on a mission to make behavioral health more available and accessible. We're backed by a16z, YCombinator, Craft, and many others to make this dream a reality.

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Building an inclusive culture is one of our core tenets as a company. We’re very aware of the structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!

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About Our Mission At Juniper, we're building software for behavioral health clinicians to improve quality of care. We streamline and replace manual efforts so clinicians can focus on what they do best: providing high-quality care.

We started Juniper because we care about impact — the lack of supply for behavioral healthcare means those who need it most cannot access it. We believe this is one of the biggest problems out there today. It’s why we’re tackling this broken industry, and why we want you on this mission with us.

For more details on our thesis, check out our write-up What is Juniper?.

About Our Culture Our mission to change behavioral health starts with us and and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples:

1. Diversity, equity, and inclusion has been a priority since day 1. Currently, half of our leadership team (COO + CTO) identify as female, and our cap table includes over a dozen women. We still have a ways to go, but we’re committed to sourcing, hiring, and retaining talent from underrepresented folks in tech and outside of tech.
2. Behavioral health is something we live and breathe — all four members of the Juniper leadership team see therapists every week, and we have a specific mental health benefit to help if that's something you're interested in exploring!
3. We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us.

For more details take a look at our FAQs | Joining the Juniper Team!

About the role Juniper is seeking a smart, scrappy Implementations Lead who loves turning ambiguity into structure. This ideal candidate will have 3-5 years of experience leading implementations and onboardings & working directly with customers. This Implementations Lead will manage one of the most crucial touchpoints in our customer journey, and will sit at the intersection of operations and customer experience, working directly with our GTM and engineering teams as well.

What you’ll do:

• Serve as the external dedicated point of contact for onboarding for a portfolio of high-value mid-market and enterprise accounts, building and maintaining strong, long-lasting strategic partnerships.
• Coordinate internal stakeholders to drive onboardings successfully and efficiently.
• Conduct high-level consultations with enterprise clients to understand their complex revenue cycle management challenges and priorities, aligning Juniper's enterprise solutions to meet their sophisticated needs.
• Take ownership in investigating and resolving complex issues, bugs, or other challenges specific to enterprise clients, working closely with cross-functional teams to find tailored solutions.
• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on enterprise-specific complexities and requirements.
• Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both enterprise clients and internal stakeholders.

What we're looking for:

• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
• Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds.
• Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy.
• Healthcare experience a plus.