Michael Theodorou

Michael Theodorou possesses extensive experience in customer service and care across various industries. Currently serving as a Customer Care Agent at Jurassic Fibre since May 2022, Michael has previously held roles such as Call Handler at NHS for a brief period in January 2022, Strategy Executive at LeasePlan from July to December 2021, and Social Help Advisor at M&C Saatchi London, where responsibilities included managing social media inquiries for the Census 2021. Additional experience includes working as a Customer Service Guest Specialist at Booking.com from May 2018 to November 2020, where Michael focused on ensuring satisfaction for guests and partners, and as Customer Operations Team Leader at Quiqup from January 2016 to April 2018, overseeing a seamless service experience. Early career highlights include a role as Customer Care Agent at JUST EAT, aiding customers in their takeaway experiences from December 2014 to December 2016.