Jessica Thielen

Jessica Thielen is a Customer Care Agent at Mutualité Partenamut since June 2021, specializing in addressing client inquiries and promoting mutual benefits through quality service. Previous experience includes serving as a Trainer at SNT from May 2011 to June 2023, where Jessica trained new agents in customer service and administrative functions. Earlier roles include call center positions at Call IT and Transcom Worldwide Belgium, focusing on customer service, administrative support, and outbound sales. Jessica's educational background includes a "Train The Trainer" certification from Cefora in 2012 and training in Secretarial Languages in 2006.