Innocent Phala

Innocent Phala currently serves as a Senior Digital Analyst at Cell C, focusing on data integration and developing creative analytics solutions to enhance decision-making processes. Since 2017, Innocent has been employed at Jurumani Solutions in various roles, initially as a Customer Service Officer and progressing to EAS Support Engineer, where responsibilities included auditing legacy systems and managing client communications for system migrations. Prior experience includes a Business Analyst and Senior System Support Specialist role at Vodacom, overseeing application support, incident management, and user training, along with proficiency in SQL and report extraction for trend analysis.