Abir Hanna

Abir Hanna has extensive experience in customer service, currently serving as Team Leader Customer Services DE/AT at Just Eat Takeaway.com since June 2017, where responsibilities include managing and coaching a team of up to 40 customer service specialists, conducting interviews, analyzing team statistics, defining and monitoring KPIs, and optimizing processes in collaboration with stakeholders. Previous roles at Just Eat Takeaway.com include Customer Service Representative - Ambassador DACH and Customer Service Specialist DACH. Prior experience includes a position as Customer Service Representative at Teleperformance Portugal and serving as a Shift Leader at McDonald's. Abir Hanna holds a Bachelor of Arts in Business Administration from Fachhochschule Südwestfalen and completed secondary education at Berufskolleg für Wirtschaft und Verwaltung Ahaus.