Charlotte Cousins is an experienced professional in delivery operations and e-commerce, currently serving as the Delivery Operations Director at Just Eat Takeaway.com since September 2025. Previously, Charlotte held the position of Head of Tesco Marketplace at Tesco from February 2016 to October 2025, where responsibilities included leading the launch of Tesco Marketplace and overseeing the £1bn Click & Collect business. Charlotte also developed the Whoosh proposition for quick commerce services and was instrumental in launching market-leading same-day delivery and collection services. Earlier roles included Management Consultant at Coriolis Consulting Group, focusing on change management and business transformation, and a Supply Chain & Operations Graduate in the FMCG Retail sector, where Charlotte gained foundational experience in operations management and supply chain processes. Charlotte holds a Master of Science (MSc) degree in Biology from the University of Nottingham.
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