Luca Viola is an experienced customer experience and service management professional with a strong background in team leadership and operational management across various industries. Currently serving as a Customer Experience Manager at Juul Labs since November 2021, Luca previously worked at LYPHE GROUP as a Customer Service Manager and held multiple positions at Juul Labs, including Customer Service Supervisor. Prior experience also includes significant roles at SiteMinder, managing workforce planning and service desk operations for EMEA, and at Tripadvisor, where Luca oversaw customer service teams and implemented performance-enhancing strategies. Early career experience includes a Quality Assurance Specialist role at SEGA Europe. Luca holds a Master of Arts in Language Interpretation and Translation from the University of Westminster and a Bachelor's degree from Università di Napoli L'Orientale.
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