Antonio Carlos Portugal, ITIL

Antonio Carlos Portugal, ITIL, has extensive experience in the IT industry. Antonio Carlos began their career in 1995 as a Software Support Analyst at Ford Motor Company. In 1997 they moved to FAPESP as a Software Support Analyst. In 2000, they joined acision as a Customer Service Senior Analyst, where they were responsible for delivering and supporting Mobile Messaging products within the Americas region. In 2014, they became a Technical Leader at Xura. In 2016, they joined Gemalto as a GGS Production Engineer Expert / Project Manager, where they provided technical support of hosted and managed services and performed data analysis and fine tuning for services. In 2020, they moved to PAiC Business Development as a Production Support Manager. Most recently, in 2021, they joined IDEMIA as an SRE Payments. In 2022, they are expected to join Juvo as a Senior Technical Lead.

Antonio Carlos Portugal, ITIL holds a Bachelor's degree in Business Administration with a focus on Systems Analysis from Faculdades Associadas de São Paulo, obtained in 1989. Antonio Carlos also obtained a Scrum and Agile Methods certification from Clarify - Excelência em Cursos de Tecnologia e Gestão in 2019. Additionally, they hold certifications in AWS Cloud Practitioner Essentials Day, Linux System Administration, Linux SysAdmin Security, ITIL® Foundation Certificate in IT Service Management, Decnet/OSI, Internetworking with TCP/IP & Cisco, Introduction Database & SQL, Customer Service, Customer Success, Gestão de Mídias Sociais, Docker Training - Introduction to Container Administration, Microsoft Azure Fundamentals, Training Full Git - from Basic to Advanced, and Understanding Networking & Telecommunications Fundamentals from various institutions.