Miia Lauronen

Miia Lauronen is an experienced Regional Customer Service Manager at JYSK, leading customer service operations across multiple countries including Finland, Norway, and the UK since January 2018. Previously, Miia held the position of Customer Service Manager at JYSK Finland, where responsibilities included overseeing daily operations, managing KPIs and SLAs, optimizing customer service quality, and developing budgets. Prior to JYSK, Miia was the Customer Service Team Lead at XXL Sport & Villmark, establishing customer service operations in Finland and several other countries. Miia's career began with roles at adidas and Promohuiput Oy, which included sales and marketing support and promotions specialist positions. Miia holds a Bachelor’s degree in Management Assistants’ Work and Modern Languages, with a focus on Marketing, from Haaga-Helia University of Applied Sciences.