Bilal Ansari

Bilal Ansari is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Customer Care Representative at K-Electric since December 2021, Bilal focuses on enhancing customer experience through digital channels and actively engages in process re-engineering projects. Prior to this, Bilal held various roles at ibex. Pakistan, including Subject Matter Expert Lead and Customer Support Executive, where responsibilities ranged from training agents on operational procedures to managing high-volume customer interactions. An earlier position as an Operational Excellence Analyst included developing vendor relations and analyzing data for operational improvements. Bilal began a career as an Apprentice Engineer at K-Electric and has a solid educational background in Electrical and Electronics Engineering from Indus University.