Muhammad Usman R.

Muhammad Usman R. has extensive experience in customer experience and automation within the telecommunications sector. Currently serving as GM Customer Experience & Digital Products at K-Electric since August 2021, previous roles include DGM Customer Experience and DGM Automation & Reporting. At Jazz, from January 2017 to August 2021, Muhammad held the position of Manager Automation, where product ownership included traditional and digital self-care channels, notably launching Asia's first self-care channel on WhatsApp. Prior experience includes working at Warid Telecom from August 2010 to January 2017, where roles ranged from Assistant Manager Customer Experience, focusing on NPS improvement, to Sr. Executive Self Service, managing self-care channels. Muhammad holds an Executive MBA in Business Administration and Management from Virtual University of Pakistan.