Umair Ali

Umair Ali has over 15 years of experience in contact center operations and customer service. Currently serving as Floor Manager for K-Electric since February 2019, responsibilities include managing daily operations of a 120-seat contact center with over 400 agents across inbound, outbound, email, and chat bot channels. Prior experience includes a role as Sr. Customer Sales & Services Executive at Emirates from January 2014 to January 2019, where supervision of agent performance and contributions to management meetings were key duties. Umair also held multiple positions at Jazz from September 2005 to November 2011, culminating in a Team Leader role overseeing a team of Customer Service Representatives. Umair holds a Bachelor's degree in Business Administration with a focus on Marketing from the Preston Institute of Management Science and Technology, completed in 2008.