Carole Gilkes

Carole Gilkes is the Chief Customer Officer at K3 Business Technologies, with a strong background in revolutionising business operations and generating sustainable and long-term business growth. At K3, Carole is responsible for implementing commercial strategy to expand on business growth and commercial opportunities through transforming the customer journey. Working with sales and marketing teams as well as partner management, Carole has been instrumental in streamlining business operations across K3 and to date has been responsible for growing its annual revenue.

Having previously worked at BT Group in a range of roles including Transformation Director, Global Access VP and Global Customer Service COO, Carole has over 15 years of experience in the industry and a wealth of knowledge when it comes to transforming businesses into delivering outstanding customer experience and strong financial performance.