Aaron Diamont

Aaron Diamont has a diverse work experience history. Aaron started their career in the restaurant industry, working in various front-of-house positions for 10 years. During this time, they excelled in their role as a server and quickly moved up to become a trainer or shift lead. Aaron also gained experience as a Bar Manager for Union Cafe in Nacogdoches, TX for 2 years.

In 2014, Aaron transitioned to the gaming industry and joined Kabam. Aaron began as a Senior PX Agent, where their primary responsibility was to assist players with their inquiries and provide support for Kabam mobile games. Additionally, they gathered data, trained agents, and worked closely with the Game Team to address known issues.

Aaron was later promoted to the role of Accounts, Payments, and Violations Team Lead. In this position, they supervised a small team that handled player tickets regarding account issues, payment issues, and violations issues. Aaron also took on additional tasks such as employee career development, training, quality coaching, project facilitation, data gathering and research, and high volume ticket queue management.

Overall, Aaron has demonstrated their ability to excel in customer service roles and has proven himself to be a capable team leader in the gaming industry.

Aaron Diamont pursued their education at Stephen F. Austin State University, where they focused on Theatre/Theater. The specific timeframe of their enrollment was not provided. Additionally, they obtained several certifications to enhance their skills and professional development. In March 2019, they completed the "Leadership: Practical Skills" course, offered by LinkedIn. In August 2018, they achieved the "Leading Productive One-on-One Meetings" certification, also provided by LinkedIn. Moreover, in May 2018, they obtained the "Interviewing Techniques" certification from LinkedIn and the "Learning Brainstorming" certification from Lynda.com in March 2018.