Jennifer Larsen

Senior Customer Success Manager at Kairos Aerospace

Jennifer Larsen has a diverse work experience spanning over several years. Jennifer currently works as a Senior Customer Success Manager at Kairos Aerospace, where their responsibilities include account management and customer engagement for enterprise-level Oil & Gas clients. Jennifer acts as a liaison between customers and the company, overseeing multi-department coordination for successful project completion.

Before joining Kairos Aerospace, Jennifer worked at Booking Holdings as a Market Manager for six years. In this role, they managed accounts for two top-performing platforms, Agoda.com and Priceline.com. Jennifer was responsible for account management of enterprise-level Hotel Management Companies, utilizing consultative revenue strategies and a solution-focused approach. Jennifer also served as a subject matter expert for North America on Extranet and Optimization, developing training materials and mentoring associate market managers and coordinators.

Prior to that, Jennifer worked at aRes Travel as a Market Manager, where they focused on building revenue growth and developing strong relationships with hotel partners in San Diego, Washington DC, and other assigned markets. Jennifer delivered superior consulting services and captured marketing and sales opportunities through regular partner contact. Jennifer also monitored contractual performance and addressed issues or concerns.

Jennifer's earlier experience includes working as a Housing Services Coordinator at the San Diego Convention Center Corporation, where they managed housing services for convention center clients and hotel partners. Jennifer solicited and serviced new accounts for housing solutions and monitored and managed group room block inventories.

Jennifer'sfirst role was as a Sales Manager at the Holiday Inn on the Bay, where they handled account management for national accounts in the citywide, wholesale, and tour and travel segments. Jennifer assisted in creating the annual Marketing Plan and budget and conducted monthly analysis of results.

Throughout their career, Jennifer has demonstrated strong account management, customer engagement, and coordination skills. Jennifer has also been involved in training and mentoring junior team members.

Jennifer Larsen obtained a Bachelor of Arts degree in Anthropology from San Diego State University. No additional education history is provided.

Links

Previous companies

San Diego Convention Center Corporation logo

Timeline

  • Senior Customer Success Manager

    March 1, 2022 - present

  • Customer Success Manager

    July 1, 2021

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