Kerlin Lobo

Kerlin Lobo has extensive experience in customer success and analytics, as well as market analysis and project management.

Kerlin is currently working as a Senior Customer Success Manager at Kairos Aerospace, where they manage a $4 million portfolio and helps oil and gas customers achieve their methane emissions goals. Kerlin also performs data analysis, tracks ROI, and provides recommendations for future projects.

Prior to this role, Kerlin worked as a Technical Account Manager at Amazon Web Services (AWS), where they managed a $3 million portfolio and built strong partnerships with SMEs worldwide. Kerlin helped increase QuickSight adoption by 20% and identified additional use cases for existing customers, resulting in a 15% growth in revenue.

Kerlin also has experience at TechAlliance of Southwestern Ontario, where they served as a Customer Success and Analytics Manager. Kerlin led the development of a more reliable data system, increased data accuracy by 70%, and effectively communicated critical metrics to the leadership team.

Before that, Kerlin worked at Shawcor, where they held various roles including Corporate Senior Market Analyst and Senior Pipeline Applications Engineer. In these positions, they increased market share, executed market intelligence projects, and implemented effective digital tools and data systems.

Early in their career, Kerlin worked at Baker Hughes as an Applications Advisor Engineer, Process Engineer, and Account Manager. Kerlin excelled in driving business insights, conducting R&D projects, generating new business opportunities, and managing teams.

Throughout their career, Kerlin has consistently demonstrated their ability to manage portfolios, build strong customer relationships, analyze data, and provide valuable insights to support business goals.

Kerlin Lobo's education history includes an Executive Master in Business Administration (EMBA) from the University of Houston, C.T. Bauer College of Business. They also have a Master of Data Analytics (MDA) from Western University. In 2020 and 2021, Kerlin Lobo pursued a Business Analytics Nanodegree from Udacity. They obtained a Bachelor of Science in Industrial Engineering from the Universidad Nacional Experimental Francisco de Miranda.

Additionally, Kerlin Lobo has obtained several certifications, including Scrum Master Certification from LinkedIn in September 2020, AI For Everyone Certification from Coursera in August 2020, Artificial Intelligence for Project Managers Certification from LinkedIn in July 2020, Data Analytics for Business Professionals Certification from LinkedIn in February 2020, Power BI Top Skills Certification from LinkedIn in February 2020, AWS Certified Data Analytics – Specialty Certificate from Amazon Web Services (AWS) in January 2022, and AWS Certified Cloud Practitioner Certificate from Amazon Web Services (AWS) in June 2021.